Welcome!


I made this list to provide you with quick and clear answers about my artwork, ordering process, shipping, and more.

However, if your question isn't answered here, I hope you will reach out to me directly.

Find your answers here:

Where do you ship to?

I ship worldwide on prints

For commissioned pieces and originals, shipping prices vary depending on size and destination.

How long does shipping take?

Shipping times vary based on location.

For prints within Canada, fulfillment takes 2-5 days with an additional 2-4 days for postage.

International shipping times vary depending on destination and speed.

Are the prints ready to ship or made to order?

All of my prints are made to order to ensure the highest quality and reduce waste.

What kind of paper are the prints made on?

The prints are produced on sustainably sourced, 200 gsm Enhanced Matte Paper (heavyweight, archival paper) designed to last a lifetime​.

What kind of ink do your prints use?

Prints are made with archival quality water-based inks to protect the environment.

What kind of paint do you use?

I use only professional grade acrylics and mediums - to ensure quality.

What do you paint on?

I paint on canvas that has been at least triple primed, and birch panels treated with PVA size - to last a lifetime without discolouring.

Is it real gold leaf?

It is imitation gold leaf - for a luxurious appearance without the toxic gilding chemicals.

I use careful handling and varnishing techniques to avoid discolouring or tarnishing.

Can I return a print if I change my mind?

My prints are specially made to order.

However, your satisfaction is paramount.

Damaged or Incorrect Orders: In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.

Can I return commissioned artwork?

Sales of commissioned artwork are final. I cannot accept returns as these are highly personalised creations.

However, I ensure a collaborative process to align the artwork with your expectations​. Find out more about the commission process on my commissions page.

What framing options are available?

My artwork will arrive unframed - leaving room for your imagination & to ensure that the frame fits perfectly with your space. 

Can I pay in instalments?

Commissions & Originals:

A 50% deposit is paid to secure your place on my commission waiting list. The outstanding amount is paid upon completion, prior to delivery.


Prints:

You can pay in installments when you reach checkout if you pay with PayPal.

Do you offer any discounts or promotions?

Keep an eye on my website and make sure to subscribe to my newsletter for any future promotions or exclusive offers.

How can I ensure my commissioned piece matches the colours in my room?

You can provide fabric samples from the soft furnishings in your room or images of the space to ensure the commissioned piece complements your existing colour scheme.

We'll discuss in detail your desired colour palette prior & during the commission process.

How much do commissions cost?

My commission prices depend on size and complexity, and are in line with the pricing of my other (non-commissioned) works.

Please contact me directly for a quote tailored to your specific project via the from on my commission page.

How long does it take to complete a commission?

The timeframe for completing a commission can vary depending on the complexity of the piece and my current availability.

It's best to discuss your needs by contacting me directly via the from on my commission page and I can provide an estimated completion date.

Can I request a specific subject for my commission?

Absolutely. I specialize in landscapes, but I would love to work with you if there is something of special significance you'd like me to paint.

How do I install or hang an original painting?

My original paintings, although unframed, will come with hanging hardware. Some people like to display their work unframed or on shelves.

I recommend taking it to a local frame shop for framing, however. A good frame serves two purposes:

1) it prevents warping over time and

2) it acts like an "eyebrow" for the painting. You don't really pay attention to eyebrows, usually...but you kinda know something's missing if they aren't there.

How do I care for and maintain my original piece?

Your original painting will come with care instructions, but the guidance is simple:

Protect it from the elements (sun, wind, smoke, rain, kids and pets) and dust it lightly with a lint-free cloth from time to time.

Are deposits for commissions refundable?

Deposits are typically non-refundable as they cover initial materials and time spent on your the design & palette planning.

Can commissioned works be shipped internationally?

Yes, international shipping can be arranged for commissioned works, with the artwork securely packaged and shipped in a custom built box.

Do you offer gift certificates for prints, originals, or commissions?

Gift certificates can be a wonderful way to share the gift of art. Please contact me to arrange a gift certificate for prints or towards a commissioned piece via my contact page.

Couldn't find your answer?

I want to help. Please leave me an email with your question.